Welcome to Outlet Catch Zone Pro Store! These Terms and Conditions govern your use of our website catchzonepro.com and all purchases made through our store. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Our Store & Target Customers

Outlet Catch Zone Pro Store specializes in high-quality baseball and softball catcher’s gear for:

  • Adult baseball players (both standard and intermediate levels)
  • Youth athletes
  • Women’s fastpitch softball players
  • Coaches and team managers
  • Baseball/softball enthusiasts

Our product range includes complete catcher’s gear sets, individual protective equipment, and discounted clearance items.

2. User Responsibilities

Account Integrity

When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password
  • Promptly update any changes to your information

Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other customers’ shopping experience
  • Use automated systems to extract data from our site

3. Product Information

Product Descriptions

We make every effort to accurately display our catcher’s gear, including:

  • Detailed specifications
  • Protective features
  • Sizing information

However, slight variations may occur between product images and actual items.

Safety Notice

All catcher’s gear is designed for baseball/softball protection. Proper fit is essential for safety. We provide sizing guides but recommend professional fitting for custom gear.

4. Ordering & Payment

Order Process

  1. Add items to your cart
  2. Proceed to checkout
  3. Enter shipping/billing information
  4. Select payment method
  5. Review and submit order

Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Order Confirmation

After placing an order, you’ll receive:

  • Immediate order confirmation via email
  • Shipping confirmation with tracking within 1-2 business days

5. Shipping Policy

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

Option Carrier Cost Delivery Time Requirements
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipment All orders
Free Shipping EMS Free 15-25 business days after shipment Orders over $50

Shipping Restrictions

We ship worldwide except to:

  • Certain Asian countries (contact us for specifics)
  • Remote areas with limited carrier access

6. Returns & Exchanges

Return Policy

You may return or exchange most items within 15 days of delivery if:

  • Item is in original condition
  • Unused and unworn (with tags for apparel)
  • In original packaging with all protective materials

Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Custom-fitted catcher’s gear
  • “Final Sale” clearance/discount items
  • Used, dirty, or damaged products

Return Process

  1. Contact us at [email protected] within 15 days
  2. Receive Return Authorization (RMA)
  3. Repackage item with original materials
  4. Ship using provided instructions

Refund Details

Refunds are issued to original payment method within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Damaged or Defective Items

If you receive damaged/defective gear:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll arrange replacement/refund and cover shipping

8. Intellectual Property

All content on catchzonepro.com, including:

  • Product designs
  • Images
  • Text
  • Logos

are property of Outlet Catch Zone Pro Store and protected by copyright laws. Unauthorized use is prohibited.

9. Limitation of Liability

Outlet Catch Zone Pro Store shall not be liable for:

  • Injuries resulting from improper use of equipment
  • Delays caused by carriers or customs
  • Minor color/sizing variations in products
  • Consequential damages from product use

Our liability is limited to the purchase price of the product in question.

10. Governing Law

These Terms shall be governed by the laws of California, USA. Any disputes shall be resolved in San Francisco courts.

11. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance.

12. Contact Us

For questions about these Terms:

Outlet Catch Zone Pro Store
310 Park Street
San Francisco, US 94107
Email: [email protected]
Response time: Within 24 hours (Mon-Fri, 9am-5pm PST)