At Outlet Catch Zone Pro Store, we stand behind the quality of our baseball and softball catcher’s gear. While we’re confident you’ll love your equipment, we understand that sometimes returns or exchanges are necessary. Our policy is designed to make this process as straightforward as possible for our players, coaches, and enthusiasts.

Our Return & Exchange Promise

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unused and unworn (with original tags attached for apparel items)
  • In the original packaging with all protective padding and materials intact

Important Note:

For safety and hygiene reasons, we cannot accept returns or exchanges on:

  • Custom-fitted catcher’s gear
  • Items marked as “Final Sale” in our Clearance or Discount Catchers Gear sections
  • Any products that show signs of use, dirt, or damage

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Team

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Catch Zone Pro Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return/exchange: [Product Name(s), Size(s)]
Reason: [Brief explanation]
Preference: [Refund to original payment method/Exchange for (specify product if known)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Carefully repackage the item(s) in their original packaging with all protective materials. Include a copy of your order confirmation or packing slip. Affix the return label we provide (for US returns) or follow the international return shipping instructions.

Return Shipping Costs:

  • For returns due to our error: We’ll cover return shipping costs
  • For other returns: Customer is responsible for return shipping

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method.
  • Exchanges: We’ll ship your replacement item within 1-2 business days after receiving your return, using your preferred shipping method.

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing (timing depends on your bank)
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency conversion fees

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Still Have Questions?

Our customer service team is here to help! Contact us at:

Email: [email protected]
Mail: 310 Park Street, San Francisco, US 94107

We aim to respond to all inquiries within 24 hours during our business hours (Monday-Friday, 9am-5pm PST).

At Outlet Catch Zone Pro Store, we’re committed to your satisfaction both behind the plate and in our customer service. Play hard, gear up right, and know we’ve got your back!