Welcome to Outlet Catch Zone Pro Store’s FAQ section! We’ve compiled answers to the most common questions about our premium catcher’s gear, shipping, payments, and more. Can’t find what you need? Contact our team at [email protected].
Product Questions
What types of catcher’s gear do you offer?
We specialize in premium catcher’s equipment for all levels of play, including:
- Adult Baseball Catchers Gear
- Intermediate Baseball Catchers Gear
- Youth Catchers Gear
- Women’s Fastpitch Softball Catchers Gear
- Complete Catcher’s Gear Sets
How do I choose the right size catcher’s gear?
Each product page includes detailed sizing charts. For gear sets, we recommend measuring according to our guidelines and when in doubt, sizing up for growing players. Need help? Email us with your measurements and we’ll recommend the perfect fit.
Do you offer any warranty on your catcher’s gear?
All our gear comes with a standard manufacturer’s warranty against defects. Specific warranty periods vary by brand – check individual product descriptions for details.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I track my order?
Once your order ships (within 1-2 business days), you’ll receive a confirmation email with tracking information. You can follow your gear’s journey right to your doorstep!
Can I change or cancel my order after placing it?
We process orders quickly to get you your gear fast! Contact us immediately at [email protected] if you need to make changes – we’ll do our best if your order hasn’t entered the shipping process yet.
Shipping & Delivery
What are your shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivers in 10-15 business days after shipment
- Free Shipping: For orders over $50 via EMS, delivers in 15-25 business days after shipment
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote regions. Shipping times may vary slightly for international orders.
What if my gear arrives damaged?
We take great care in packaging, but if damage occurs, contact us immediately at [email protected] with photos of the damaged items and packaging. We’ll arrange a replacement or refund.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the delivery date for unused items in original packaging. Contact our team at [email protected] to initiate your return. Return shipping costs are the customer’s responsibility unless the return is due to our error.
How long do refunds take to process?
Once we receive your returned items, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your payment provider.
Can I exchange my gear for a different size?
Absolutely! Contact us within 15 days of delivery to arrange an exchange. You’ll need to return the original items first, then place a new order for the correct size.
Seasonal Questions
When should I order for preseason preparation?
For preseason gear, we recommend ordering at least 4-6 weeks before you need it. Take advantage of our free shipping on orders over $50 to stock up on complete sets!
How often do you update your clearance section?
Our clearance deals are updated weekly – these discounted items move fast! Check back every Monday for new additions or sign up for our newsletter to get alerts.
Do you offer team discounts?
Yes! For team orders of 5+ complete sets, email us at [email protected] for special pricing. Perfect for getting your whole squad game-ready!
Still have questions? Our customer service team is ready to help at [email protected] or by mail at 310 Park Street, San Francisco, US 94107. Gear up with confidence at Outlet Catch Zone Pro Store!